How do I order?
1. Choose the item and quantity of the item you want, click “ADD TO CART”
2. You can find a “trolley icon” at the top of right of the page, move your mouse over it and click “VIEW CART”
3. Confirm the item that you would like to buy, click “CHECKOUT”
4. Enter your details, choose your preferred payment and shipping method, click “PLACE ORDER”.
Please ensure that the correct item in the correct colors/sizes has been selected before proceeding to check out.
*We only accept order placed at website. An order confirmation email will be sent to you once your order is placed successfully.
Do I need to have an account to start purchasing?
No, you don’t. You may choose to check out your shopping cart as guest. However, register an account with us will save the troubles for your future purchase as your billing and shipping details will be saved under your account so you won’t need to key in all again at your next purchase.
I have a voucher / discount code, how can I use it for paying my order?
In your shopping cart page, simply click “ENTER COUPON”. Key in your code at the Coupon Code field and click “Apply Coupon” before proceeding on to check out.
Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
Can I amend my order?
Yes, you can. Please email us at firstname.lastname@example.org asap and we will amend your order manually for you.
Why is my order cancelled?
All orders would be automatically cancelled if the payment details are not directed to us within the 24 hours.
If your order was cancelled, refund would only be done as store credit, no cash refund is allowed.
Why didn’t I receive any notification mail after placing an order?
Please check your spam/junk mail. Email us at email@example.com if you need further help.